Complain about HMRC online services

Online

Complain about HMRC online services if you're an individual

Use this form if you have a Government Gateway user ID.

Complain about HMRC online services if you're a business

Use this form if you have a Government Gateway user ID.

Complain about HMRC online services if you're an agent

Use one of the following online forms if you do not have a Government Gateway user ID and you want to complain as:

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.

Get help with HMRC online services

The best way to get help using HMRC online services is to either:

  • select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
  • contact the Online Services Helpdesk

Post

Write to this address to complain about HMRC’s online services.

HMRC - Digital Service Complaints
3rd Floor Accounts Office
Victoria Street
Shipley
BD98 8AA
United Kingdom