Complain about HMRC online services


Agents: online service complaints

Individuals: online service complaints

Businesses: online service complaints

If your complaint is not about online services you should use different contacts.

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.


Write to this address to complain about HMRC’s online services.

HM Revenue and Customs - Digital Service Complaints
3rd Floor Accounts Office
Victoria Street
BD98 8AA
United Kingdom