Complain about HMRC online services


Agents: online service complaints

Individuals: online service complaints

Businesses: online service complaints

The best way to get help using HMRC online services is to either:

  • select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
  • contact the Online Services Helpdesk

If you’re unhappy with our online services and want to complain you can either:

If your complaint is not about online services you should use different contacts.

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.


Write to this address to complain about HMRC’s online services.

HM Revenue and Customs - Digital Service Complaints
3rd Floor Accounts Office
Victoria Street
BD98 8AA
United Kingdom