Complain about HMRC online services
Online
Agents: online service complaints
Individuals: online service complaints
Businesses: online service complaints
The best way to get help using HMRC online services is to either:
- select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
- contact the Online Services Helpdesk
If you’re unhappy with our online services and want to complain you can either:
- sign into your Government Gateway account and complain
- use one of the online forms on this page
If your complaint is not about online services you should use different contacts.
HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.
Post
Write to this address to complain about HMRC’s online services.
HM Revenue and Customs - Digital Service Complaints
3rd Floor Accounts Office
Victoria Street
Shipley
BD98 8AA
United Kingdom