Complain about HMRC online services


Individual complaint form

Business complaint form

Agent complaint form

Use one of these online forms if you’re unhappy with our online services and want to complain. You’ll need to sign in or register for a Government Gateway account.

The best way to get help using HMRC online services is to either:

  • select the ‘Get help with this page’ link, if it’s shown on the bottom of the page you need help with
  • contact the Online Services Helpdesk

If your complaint is not about online services you should use different contacts.

HMRC will only email you with confidential information if you’ve given them your written agreement they can do so.


Write to this address to complain about HMRC’s online services.

HM Revenue and Customs - Digital Service Complaints
3rd Floor Accounts Office
Victoria Street
BD98 8AA
United Kingdom