Welsh language scheme

How HMRC works to treat the Welsh and English languages equally when providing public services in Wales.

To comply with the Welsh Language Act 1993, HM Revenue and Customs (HMRC) adopts the principle that, in the conduct of its public business and communication in Wales, it will treat the English and Welsh languages equally in appropriate circumstances and when reasonably practicable.

This scheme sets out how we intend to fulfill our commitment to its customers and was prepared under Section 21 (3) of the Act and in accordance with guidelines issued by the Welsh Language Board under Section 9 of the Act.

The scheme received the full endorsement of the Welsh Language Board on 31 March 2008.

HM Revenue & Customs' Welsh Language Scheme (PDF, 108KB, 10 pages)