Social media use

Why and how HM Revenue and Customs uses social media, what we expect from you and what you can expect from us.

Twitter

HMRC’s corporate and official Twitter channels.

HMRC’s corporate Twitter account

@HMRCgovuk

Who’s behind it?

HMRC Social Media Team

What can you expect?

News and updates, signposts to help and guidance, HMRC official publications and announcements, information about HMRC publicity campaigns.

HMRC customer support on Twitter

@HMRCcustomers

Who’s behind it?

HMRC Social Media Customer Support Team

What can you expect?

Help with general queries relating to HMRC’s products and services. Signposting to advice, support, guidance and forms.

If your question can’t be answered directly, you’ll be directed to further help. It isn’t possible to discuss specific cases or an individual’s tax affairs, so don’t share any personal details as these will be visible to other social media users.

The team are available to provide support between:

  • 8am and 10pm, Monday to Friday
  • 8am and 10pm on Saturdays
  • 9am and 10pm on Sundays

HMRC Digital

@HMRCdigital

Who’s behind it?

HMRC Chief Digital Information Officer communications team, with support from the HMRC Social Media Team.

What can you expect?

News, updates and job alerts from HMRC’s digital team - learn about the biggest digital transformation in government.

HMRC’s Press Office Twitter account

@HMRCpressoffice

Who’s behind it?

HMRC Press Office

What can you expect?

Previews of the day’s activities, news releases, latest statistics. Also a medium for journalists to contact the Press Office with simple queries and clarifications.

Facebook

HMRC’s Facebook page

HMRC’s Facebook page

Who’s behind it?

HMRC Social Media Team, with support from the HMRC Social Media Customer Support Team.

What can you expect?

News about campaigns such as self-assessment and tax credit renewals, updates from HMRC and other government departments, hints and tips, and reminders to help make tax tasks easier. Links to HMRC guidance and online services, and information and news on HMRC services and publications.

The page is monitored by the HMRC Social Media Customer Support Team between:

  • 8am and 10pm, Monday to Friday
  • 8am and 4pm on Saturdays

We’re able to answer questions about your general tax queries. However, we can’t discuss specific cases or an individual’s tax affairs, so please don’t share any personal details with us, as these will be visible to other users.

Tax Professional Development Programme on Facebook

HMRC Tax Professional Graduate Programme

Who’s behind it?

HMRC Tax Professional Trainees, with support from HMRC’s Tax Development Professional Programme.

What can you expect?

Information and news about HMRC’s Tax Professional Graduate Scheme, questions and answers about the scheme and the application process.

Instagram

HMRC on Instagram

HMRC’s Instagram account

Who’s behind it?

HMRC Social Media Team

What can you expect?

Regular posts and stories about our new campaigns, advice and guidance, and news about our work and people.

LinkedIn

HMRC on LinkedIn

HMRC’s LinkedIn page

Who’s behind it?

HMRC Social Media Team

What can you expect?

Regular updates about HMRC’s work on subjects such as business tax, advice on running your company, news on tax policy, and HMRC recruitment opportunities.

YouTube

HMRC on YouTube

The HMRC YouTube channel

Who’s behind it?

HMRC Social Media Team

What can you expect?

‘How To’ guides and other information videos, designed to help tax customers get their tax right.

Our blogs

HMRC Working With Tax Agents Blog

HMRC working with tax agents

Who’s behind it?

HMRC Agent Strategy, Stakeholder and Engagement Team.

What can you expect?

News and updates about HMRC’s work with tax agents, signposts to guidance and publications aimed at the tax professional community, plus opportunities to for tax agents to give feedback and get involved.

HMRC digital blog

HMRC digital blog

Who’s behind it?

HMRC’s Digital Team

What can you expect?

Blog posts about HMRC’s work to develop new digital services and deliver on the HMRC Digital Strategy, plus opportunities to get involved.

Advice for engaging with social media and blogs

It is very important that you do not give out your personal financial details on social media at any time. We will not discuss the tax affairs of individual taxpayers over social media and can only answer general queries.

We cannot accept messages through social media as notification in respect of your tax affairs. Visit the Contact us page for ways to contact HMRC.

HMRC does not send notifications of tax rebates via social media or by email, and will not ask you to disclose personal or payment information via these channels, if you receive such a message, and suspect it to be fraudulent, forward it by email to phishing@hmrc.gsi.gov.uk. Find more advice about online security from HMRC.

See HMRC’s Privacy Policy for more about how HMRC uses information.

Information provided by HMRC through social media is provided ‘as is’ and on the same basis as material on GOV.UK. See our terms and conditions.

Moderation and participation policy

When posting comments, you should follow our participation guidelines:

  • be respectful of others who use the site
  • do not use language that is offensive, threatening, inflammatory or provocative (this includes, but is not limited to, swearing and obscene or vulgar comments)
  • do not break the law (this includes libel, condoning illegal activity and contempt of court)
  • do not use comments for party political purposes
  • do not post personal information in comments such as addresses, phone numbers, e-mail addresses or other online contact details, which may relate to you or other individuals
  • do not impersonate or falsely claim to represent a person or an organisation
  • do not make any commercial endorsement or promotion of any product, service or publication not relevant to the discussion
  • do not post comments designed to cause nuisance to the administrator or other users along with these guidelines, please make sure you observe any ‘House Rules’ for specific sites or communities
  • we reserve the right to remove comments, mute or block users
  • following or engagement with HMRC does not imply official endorsement of any kind
  • if you are aged 16 or under, please get the permission of your parent or guardian before participating - users without this consent are not allowed to participate

About this document

This policy is written and maintained by the HMRC Social Media Team. We keep this policy under review and may revise it without notice.