What we do
Tax keeps the UK running. It pays for public services including hospitals, schools, police, transport, defence and security. We are responsible for working out and collecting the taxes and duties that 50 million people and 5 million businesses pay.
We also pay and administer Child Benefit, Tax-Free Childcare, statutory pay and tax credits. We protect our citizens, for example, through enforcing the National Minimum Wage and Living Wage. And we help keep our borders safe and ensure that trade flows smoothly in and out of the country.
The work we do
Providing excellent customer service
It’s not just what we do – it’s how we do it.
You will be working for the UK’s largest customer services organisation - our customers are central to everything we do.
We want people to feel confident that we treat everyone fairly and with respect, applying the law impartially, effectively and efficiently. And we want to make it as easy as possible for people to pay their taxes and as hard as possible for the minority who don’t.
Becoming a modern, digitally-advanced organisation
Our ambition is to become the world’s most digitally-advanced tax authority. We are designing new systems, products and processes around customers to make it as easy as possible for them to deal with us.
We are using digital services and smart data to help us better identify the minority who seek to avoid or evade their taxes.
As a result we continue to have one of the lowest tax gaps – the difference between what is owed and what is actually collected – in the world. We have one of the largest and most dynamic IT operations in Europe and by 2020 we will be among the most digitally-advanced tax authorities in the world.
Investing in our people
We touch the lives of everyone in the UK through the scale and range of our work. But we are united by our values: wherever we work and whatever we do, we strive to be professional, act with integrity, show respect and be innovative.
We take real pride in making HMRC a great place to work, investing in our employees’ skills and career development, creating modern, state-of-the-art facilities and offering a range of flexible working patterns and benefits.
What we offer
Having a good work-life balance is really important, and we offer a range of flexible working patterns across HMRC. Your hard work won’t go unnoticed either, as we have a number of reward schemes in place to recognise our brilliant colleagues.
When you join HMRC you also join a community, with lots of opportunities to volunteer, and get involved with social and sporting activities.
As well as flexibility, recognition and competitive salaries, we offer a substantial package of benefits that includes:
- competitive pensions
- salary advances to help with:
- travel costs, including annual season tickets and parking permits
- rental deposits
- childcare costs
- a cycle-to-work scheme - this helps with the purchase of a bicycle up to £1000, which you pay back interest free through your wages
- eye care vouchers - you’ll be entitled to free eye tests as well as discounts on glasses for visual display use (eg using a computer screen)
- extensive talent, career and personal development programmes, including a minimum 5 days’ training each year
- help with caring responsibilities, including special leave
- generous paid maternity, paternity and adoption leave
- our Employee Assistance Programme – access to counselling and support for both work and personal concerns
- the Charity for Civil Servants – free help and advice for civil servants struggling with family breakdown, illness, hardship or bereavement
- money advice services - access to free and unbiased financial advice
- a community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups, like Civil Service Council Sports and Leisure
- the Civil Service Motoring Association, giving access to motoring and retail discounts
Opportunities at HMRC
We are looking for people with all kinds of skills, experience and ambitions to join us.
We recruit on merit after fair and open selection, and we welcome applications from a diverse range of candidates.
We are one of the country’s largest employers, with around 60,000 people working across the UK in a wide variety of roles including:
- digital, data, technology
- estates and property management
- human resources
- legal services
- operational delivery
- project delivery
You can join HMRC:
We welcome applications from eligible candidates of any age subject to school leaving age and young worker legislation.
You can apply if you have the right to live and work in the UK, and meet the Civil Service nationality rules. You will not be eligible if you’re in the UK on a student visa.
Please note: HMRC does not provide UK visa sponsorships for applicants.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role that requires security clearance and you have foreign or dual nationality, you may still be able to apply.
Some posts may have restrictions that could affect you if you don’t have sole British nationality or who have personal connections with certain countries outside the UK.
All successful candidates will be required to:
Please note: HMRC have an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
If you are successful and transferring from another government department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment.
In order to process applications we will send a completed Criminal Disclosure checking form to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstance you will want to send the completed forms direct. If you do, please email Government Recruitment Services at email@example.com stating the job reference number in the subject heading.
If you’re successful in your application and are issued a conditional offer you will be required to complete a health questionnaire.
The purpose of this questionnaire is to establish and consider any adjustments you may need within the workplace.
What happens after you’ve completed the health declaration
We may seek advice from our Occupational Health supplier, where appropriate, which will enable HMRC to give consideration to the duties of the role you applied for and what adjustments can be made.
We may also contact you following receipt of the occupational health report to enable us to fully understand and consider your requirements and ensure they will be effective.
Your personal information
We only need to know about the recommended adjustments required. It’s up to you to decide if and at what point you disclose your disability or condition.
If possible, try to be as open and clear about your requirements as you can so that we can consider and implement the appropriate adjustments ahead of you joining the department.
Our aim is to create a working environment which is inclusive for everyone. We want applicants and jobholders to feel confident that they can disclose information about their disabilities and their requirements without fear of discrimination or harassment, and that HMRC will take a constructive approach towards meeting those needs.
To comply with the Equality Act 2010 HMRC has a duty to consider reasonable adjustments for disabled people who:
- work for HMRC
- apply for a job with HMRC
- tell HMRC that they are thinking of applying for a job with HMRC
This means that if a person with disabilities is put at a substantial disadvantage compared to a non-disabled person we have a duty to make reasonable adjustments to remove or reduce that disadvantage.
If this applies to you:
contact the Government Recruitment Service by emailing firstname.lastname@example.org as soon as possible before the closing date to discuss your needs
complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process - for instance, you may need wheelchair access at interview, or if you’re deaf, a Language Services Professional.
Our regional centres
We’re committed to providing our employees with great places to work.
We’re currently going through a ten-year transformation programme to create a tax authority fit for the future. As part of this transformation, we’ve made significant progress with our plans to locate into 13 large, modern, flexible offices, equipped with high-speed digital infrastructure. The collaborative workspaces will have better training and development facilities, with greater opportunities for sharing expertise, local training, promotion and career development.
These offices will be located in central locations in the following cities close to accessible transport links: Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff, Croydon and Stratford (East London).
There will also be a small number of specialist sites, where the work cannot be done anywhere else, in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, as well as our headquarters in central London. In addition, our Welsh language service has people in specialist roles located in Porthmadog, as well as Cardiff.
If you’re recruited into an office that is not one of these locations you’ll be expected, subject to HMRC’s applicable policies, to move to one of these locations in the future. In some cases, this will be via a transitional site.
If you’re not a current civil servant, you’ll not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site.
If you’re a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11 January 2017, you’ll not be eligible for financial assistance for your move to the regional centre or a transitional or specialist site. This is in line with the terms of your original appointment to HMRC.
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