What we do
Tax pays for vital public services that include hospitals, schools, police, transport, defence and security. HMRC is responsible for calculating and collecting taxes and duties paid by more than 50 million people and more than 5 million businesses.
We pay and administer Child Benefit, Tax-Free Childcare, statutory pay and tax credits. We protect our citizens, for example, through enforcing the National Minimum Wage and Living Wage and we help keep our borders safe and ensure that trade flows smoothly in and out of the country.
The work we do
Providing excellent customer services
It’s not just what we do – it’s how we do it.
You will be working for one of the UK’s largest customer services organisations - our customers are at the heart of everything we do.
We want people to feel confident that we treat everyone fairly and with respect, applying the law impartially, effectively and efficiently. We also want to make it as easy as possible for people to pay their taxes and as hard as possible for the minority who don’t.
Becoming a modern, digitally-advanced organisation
Our aim is to become the world’s most digitally-advanced tax authority. We are designing new systems, products and processes around customers to make it as easy as possible for them to deal with us.
We are also using digital services and smart data to help us better identify the minority who seek to avoid or evade their taxes.
As a result we continue to have one of the lowest tax gaps (the difference between what is owed and what is actually collected) in the world. We have one of the largest and most dynamic IT operations in Europe and by 2020 we will be among the most digitally-advanced tax authorities in the world.
Investing in our people
We touch the lives of everyone in the UK through the scale and range of the work that we do. We are united by our values: wherever we work and whatever we do, we strive to be professional, act with integrity, show respect and be innovative.
We take real pride in making HMRC a great place to work, investing in our employees’ skills and career development, creating modern, state-of-the-art facilities and offering a range of flexible working patterns and benefits.
What we offer
Having a good work-life balance is really important, and we offer a range of flexible working patterns across HMRC. Your hard work won’t go unnoticed either, as we have a number of reward schemes in place to recognise our brilliant colleagues.
When you join HMRC, you also join a community, with lots of opportunities to volunteer, and get involved with social and sporting activities.
As well as flexibility, recognition and competitive salaries, we offer a substantial package of benefits that includes:
- competitive pensions
- salary advances to help with:
- travel costs, including annual season tickets and parking permits
- rental deposits
- childcare costs through Tax-Free Childcare, though note that you will no longer be able to carry on claiming Childcare Vouchers
- a cycle-to-work scheme - this helps with the purchase of a bicycle up to £4,000, which you pay back interest free through your wages
- eye care vouchers - you’ll be entitled to free eye tests as well as discounts on glasses for visual display use (eg using a computer screen)
- extensive talent, career and personal development programmes, including a minimum 5 days’ training each year
- help with caring responsibilities, including special leave
- generous paid maternity, paternity and adoption leave
- our Employee Assistance Programme – access to counselling and support for both work and personal concerns
- the Charity for Civil Servants – free help and advice for civil servants struggling with family breakdown, illness, hardship or bereavement
- money advice services - access to free and unbiased financial advice
- a community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups, like Civil Service Council Sports and Leisure
- the Civil Service Motoring Association, giving access to motoring and retail discounts
Opportunities at HMRC
We are looking for people with all kinds of skills, experience and ambitions to join us.
We recruit on merit after fair and open selection, and we welcome applications from a diverse range of candidates.
As one of the country’s largest employers, we have people working across the UK in a wide variety of roles, including:
- digital, data, technology
- estates and property management
- human resources
- legal services
- operational delivery
- project delivery
Highlighted recruitment campaigns
Customer Compliance Group
We’re recruiting for Complex Tax and Evasion Investigator roles in our Customer Compliance Group based in several locations across the UK and Compliance Caseworker roles in Nottingham.
We’re recruiting for Customer Services Consultant roles across the UK.
Please note that these do not represent every vacancy we have at HMRC.
You can join HMRC:
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We welcome applications from eligible candidates of any age subject to school leaving age and young worker legislation.
You can apply if you have the right to live and work in the UK, and meet the Civil Service nationality rules. You will not be eligible if you’re in the UK on a student visa.
Please note: HMRC does not provide UK visa sponsorships for applicants.
Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. If you’re applying for a role that requires security clearance and you have foreign or dual nationality, you may still be able to apply.
Some posts may have restrictions that could affect you if you don’t have sole British nationality or who have personal connections with certain countries outside the UK.
Successful candidates must complete a basic security check.
They must also pass a Disclosure and Barring Security (DBS) check.
Please note that HMRC has an exemption under the Rehabilitation of Offenders Act 1974, which enables us to make enquiries about both unspent and spent convictions.
If you are successful and transferring from another government department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK), and make a criminal record check before confirming your appointment.
Successful candidates will also be subject to a check on the Internal Fraud Database (IFD) as part of pre-employment screening.
This check will provide information about employees who have been dismissed for fraud or dishonesty offences. It also applies to employees who resign, or otherwise leave, who would have been dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
In order to process applications without delay, we will send completed Criminal Disclosure checking forms to the Disclosure and Barring Service /Disclosure Scotland/Access NI (delete as appropriate: If location is in England will be DBS, Scotland will be Disclosure Scotland & Northern Ireland will be Access NI) on your behalf.
However, we recognise in exceptional circumstance some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by email stating the job reference number in the subject heading.
For further information on the Disclosure Scotland confidential checking service phone the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or [send an email] (mailto: Info@disclosurescotland.co.uk).
For further information on the Access NI confidential checking service phone the Access NI Helpline on 0300 200 7888 and ask to speak to the operations manager in confidence, or send an email.
Communication with the public
Customer-facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement this will be tested as part of the selection process.
If you’re successful in your application and are issued a conditional offer you will be required to complete a health questionnaire.
The purpose of this questionnaire is to establish and consider any adjustments you may need within the workplace.
What happens after you’ve completed the health declaration
We may seek advice from our Occupational Health supplier, where appropriate, which will enable HMRC to give consideration to the duties of the role you applied for and what adjustments can be made.
We may also contact you following receipt of the occupational health report to enable us to fully understand and consider your requirements and ensure they will be effective.
Your personal information
We only need to know about the recommended adjustments required. It’s up to you to decide if and at what point you disclose your disability or condition.
If possible, try to be as open and clear about your requirements as you can so that we can consider and implement the appropriate adjustments ahead of you joining the department.
Our aim is to create a working environment which is inclusive for everyone. We want applicants and jobholders to feel confident that they can disclose information about their disabilities and their requirements without fear of discrimination or harassment, and that HMRC will take a constructive approach towards meeting those needs.
To comply with the Equality Act 2010 HMRC has a duty to consider reasonable adjustments for disabled people who:
- work for HMRC
- apply for a job with HMRC
- tell HMRC that they are thinking of applying for a job with HMRC
This means that if a person with disabilities is put at a substantial disadvantage compared to a non-disabled person we have a duty to make reasonable adjustments to remove or reduce that disadvantage.
If you need an adjustment to be made so that you can make your application, you should:
- contact the Government Recruitment Service as soon as possible before the closing date to discuss your needs
- complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us the adjustments or help you might need further on in the recruitment process. For example, you may need wheelchair access at your interview or, if you’re deaf, you may need a language service professional.
Our regional centres
HMRC is going through an essential 10-year transformation programme to create a tax authority fit for the future. As part of this we are committed to providing great jobs and giving employees a great place to work, whatever their location.
HMRC has made significant progress with plans to move into 13 large, modern, flexible offices equipped with high-speed digital infrastructure that supports improved customer service and compliance activity. These collaborative workspaces will enable smarter working and great training and development. This will allow expertise to be shared, enable local training and create promotion and career development opportunities.
These offices will be located in central locations, close to transport links, in Glasgow, Edinburgh, Belfast, Newcastle, Leeds, Liverpool, Manchester, Nottingham, Birmingham, Bristol, Cardiff and London (Croydon and Stratford). Our regional centres in Croydon, Bristol and Belfast are already operational.
There will also be a few specialist sites which will take work that cannot be done anywhere else. These are in Gartcosh (near Glasgow), Telford, Ipswich, Worthing and Dover, and our headquarters in central London. People working for our Welsh language service are based in Porthmadog and Cardiff.
We are explaining our plans because if you are recruited into an office that is not in one of the locations already mentioned, you will be expected, subject to HMRC’s policies, to move to one in the future. In some cases, you will need to first work in one of our 9 transitional sites, which are in Bradford, London (Canary Wharf), East Kilbride, Ipswich, Portsmouth, Preston, Reading, Salford and Washington.
You should also note that if you are not a current civil servant, you will not be eligible for financial assistance for your move to the regional centre, a transitional site or a specialist site.
And if you are a current HMRC employee and you joined HMRC through an advert that was advertised on or after 11 January 2017, you will not be eligible for financial assistance for your move to the regional centre, a transitional site or a specialist site. This is in line with the terms of your original appointment to HMRC.
If you are applying for a role in an office in a regional centre or a transitional or specialist site, Daily Travel Assistance will be available provided you are a current HMRC employee and meet the eligibility requirements outlined in the department’s guidance.
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