What we do
Tax pays for everything that government spends, including hospitals, schools, police, transport, defence and security. We are responsible for working out and collecting the taxes and duties that 50 million people and 5 million businesses pay.
We also pay and administer Child Benefit, Tax-Free Childcare, statutory pay and tax credits. And we protect our citizens, for example, through enforcing the National Minimum Wage and Living Wage.
The work we do
Providing excellent customer service
It’s not just what we do – it’s how we do it.
You will be working for the UK’s largest customer services organisation - our customers are central to everything we do.
We want people to feel confident that we treat everyone fairly and with respect, applying the law impartially, effectively and efficiently. And we want to make it as easy as possible for people to pay their taxes and as hard as possible for the minority who don’t.
Becoming a modern, digitally-advanced organisation
Our ambition is to become the world’s most digitally-advanced tax authority. We are designing new systems, products and processes around customers to make it as easy as possible for them to deal with us.
We are using digital services and smart data to help us better identify the minority who seek to avoid or evade their taxes.
As a result we continue to have one of the lowest tax gaps – the difference between what is owed and what is actually collected – in the world. We have one of the largest and most dynamic IT operations in Europe and by 2020 we will be among the most digitally-advanced tax authorities in the world.
Investing in our people
We touch the lives of everyone in the UK through the scale and range of our work. But we are united by our values: wherever we work and whatever we do, we strive to be professional, act with integrity, show respect and be innovative.
We take real pride in making HMRC a great place to work, investing in our employees’ skills and career development, creating modern, state-of-the-art facilities and offering a range of flexible working patterns and benefits.
What we offer
As well as competitive salaries, we offer a substantial package of benefits that includes:
- flexible working hours
- competitive pensions
- extensive talent, career and personal development, including a minimum 5 days’ training each year
- help with caring responsibilities, including special leave
- generous paid maternity, paternity and adoption leave
- a community volunteering programme, the opportunity to join a trade union, and discounted membership of local and national sports and social groups
- salary advances for travel costs, including annual season tickets and cycle-to-work schemes
Opportunities at HMRC
We are looking for people with all kinds of skills, experience and ambitions to join us, and we think there’s a job here for everyone.
We recruit on merit after fair and open selection, and we welcome applications from a diverse range of candidates.
We are one of the country’s largest employers, with around 56,000 people working across the UK in a wide variety of roles including:
- digital, data, technology
- human resources
- legal services
- operational delivery
- project delivery
How you can join HMRC
You can join HMRC:
Find out more about HMRC
Read more about Our strategy.