Social media use

How we use social media to communicate with you.

Our social media channels

We use our Facebook, Twitter, LinkedIn and YouTube channels to keep professional court users, and organisations that represent public court users, informed about HMCTS, our services and reforms.

We aim to reply to general enquiries from public and professional courts users to help reduce contact through other enquiry channels.

Facebook

We have a corporate Facebook page.

Twitter

We have four Twitter channels:

LinkedIn

We have one corporate channel.

YouTube

We have a YouTube channel that we use to publish videos about the services we provide.

How we moderate our social media channels

We moderate and respond to enquiries on all of our social channels during office hours, Monday to Friday 8am to 5pm and will monitor only out of hours.

We will delete:

  • abusive, racist, sexist, homophobic or inflammatory comments
  • nuisance comments considered to be spam
  • personal information given such as telephone numbers and address details (we do not keep a record of any deleted personal information)
  • posts made or content within posts (such as film) that actively and obviously identify individual HMCTS staff members
  • posts which clearly advertises commercial activity or solicitations of donations or any kind of money

How we interact on our social media channels

We:

  • welcome feedback, ideas and engagement from all our followers
  • may follow or ‘like’ you back if you follow or ‘like’ us - being followed by us does not imply endorsement of any kind
  • may choose to share content which we consider has relevance to us
  • may share from our social media accounts, but this does not imply endorsement of any kind
  • aim to reply to general enquiries from public and professional court users to help reduce contact through other enquiry channels
  • will direct enquiries to the relevant page on GOV.UK where appropriate
  • do not discuss personal details via our social media channels and will ask you to contact us via phone or email in these instances
  • will read all @replies and direct messages, and ensure that any emerging themes or helpful suggestions are passed to the relevant colleagues in HMCTS
  • cannot engage on issues of party politics or answer questions which break the rules of the Civil Service Code
  • make no commitment to respond to every individual comment or post
  • cannot engage on issues of party politics or answer questions which break the general house rules
  • do not accept responsibility for Facebook, Twitter, LinkedIn or YouTube being unavailable

The usual ways of contacting us for official correspondence are detailed on our GOV.UK page.

If you would like to complain, please visit our complaints page.

How we process your data

Data about you on social media is only processed by HMCTS in an anonymised way. You may appear on a report, but only as a number – for example as a follower, a ‘like’, or a retweet. We will not use your data for any other purpose, such as advertising.

Read more about HMCTS’s personal information charter.