Complaints procedure

How to make a complaint about the Government Internal Audit Agency’s service.

We’re committed to giving professional, independent and objective advice and assurance to government and the public sector. We try to give the best possible service at all times but understand that sometimes you feel we haven’t, and need to improve.

How to complain

If you’re not satisfied with the service we’ve given, first get in touch with the person or section you’ve been dealing with. They’ll do their best to put things right if they can.

If you’re not sure who to contact then write or email us at:

Correspondence and enquiry unit
Government Internal Audit Agency
1 Horse Guards Road
London
SW1A 2HQ

What happens next

We’ll aim to respond to your complaint within 2 weeks.

If you’re not satisfied

If you’re not satisfied with our response write to:

Chief Executive Officer
Government Internal Audit Agency
1 Horse Guards Road
London
SW1A 2HQ

If you’re dissatisfied with our CEO’s response you can ask your MP to contact the Parliamentary and Health Service Ombudsman