Research at DVSA

We carry out research with our customers and staff to find out how well our services work, so we can make improvements to provide the best service possible.

What we do

Our purpose at the Driver and Vehicle Standards Agency is to help you stay safe on Britain’s roads. Our aim is to improve road safety, user experience and value for money.

To design services that are easy to use and valued by the people who need them, we need to understand their circumstances, influences and expectations.

Research helps us understand what we need to do to design a good user experience, and whether the changes we make improve road safety.

Our current research

Newly-qualified driver research (Driver2020)

We’re working with the Department for Transport and the Transport Research Laboratory to carry out research with people who have recently passed their driving test.

The research is looking at ways of making young drivers safer, more confident and more skilful in their first year of driving.

Find out more about the Driver2020 project.

Mock driving test guidance for driving instructors

We’re carrying out research with driving instructors to find out what guidance should be provided for driving instructors about carrying out mock driving tests.

Driving instructors have been asked to fill in an online survey. Some may also be asked to take part in further research, such as face to face interviews.

Encouraging learner drivers to broaden their experience

We’re carrying out research with driving instructors to find out what techniques they use to prepare learner drivers for their driving test and a lifetime of safe driving. This includes what they do to prepare them for driving on country roads, driving at night and driving independently.

Driving instructors have been asked to fill in an online survey.

Our publications

We publish our research and analysis publications after we’ve completed a piece of research.

We publish statistics about driving tests, instructors and data about testing commercial and private vehicles in Great Britain.

The Department for Transport publishes road accident and safety statistics.

Contact us

DVSA customer strategy team