Social media use

How we use and moderate comments on our social media channels.

Twitter policy

We do not use any automation to post content on Twitter, such as tools that generate tweets from RSS feeds.

If you follow us, you can generally expect no more than 10 tweets a day.

We usually only tweet to:

  • provide updates to content on our digital services or other digital channels
  • invite feedback on specific issues on which we are consulting
  • give information about service availability
  • give live coverage of events


We do not automatically follow back new followers. We infrequently review our follower list. Being followed back does not imply endorsement of any kind.


We will update and monitor our Twitter account during office hours, Monday to Friday. Twitter may occasionally be unavailable and Companies House accepts no responsibility for lack of service due to Twitter downtime.

Replies and direct messages

We welcome feedback and ideas from all our followers and endeavour to join the conversation where possible.

We are not able to reply individually to all the messages we receive via Twitter. We read all replies and direct messages to make sure that any emerging themes or helpful suggestions are passed to the relevant people in Companies House.

We cannot engage on issues of party politics or answer questions which break the rules of our general comments policy.