Social media use

Information about the Charity Commission’s social media accounts and how they are managed.

Our social media accounts

We use social media to provide regular updates about the work of the Charity Commission and share relevant information for the charity sector in England and Wales.

Moderation policy

We encourage and welcome open debate that is civil and relevant.

Please:

  • stay on-topic
  • respect other comments and individuals (comments should not be malicious or offensive in nature, and should not constitute a personal attack on a person’s character)

Do not:

  • reveal personal details, such as National Insurance numbers, private addresses, phone numbers, email addresses or other online contact details
  • break the law (this includes libel) condone illegal activity or break copyright
  • swear, make malicious or offensive comments
  • incite hatred on the basis of race, religion, gender, nationality or sexuality or other personal characteristics
  • impersonate or falsely claim to represent a person or organisation
  • post messages that are unrelated to the topic of the original post
  • make comments which are party political in nature

We reserve the right to remove comments at any time.

For serious or persistent breaches of our moderation policy we reserve the right to stop people from posting further comments.

Social media management

Our social media accounts are managed by the Digital Communications and Engagement team and reactively moderated.

We manage accounts during office hours Monday to Friday, 9am to 5pm (not including public holidays).

Replies and direct messages

We welcome feedback and ideas from all our followers.

We will help with queries where possible by referring to relevant guidance or other contact channels.

We cannot engage on issues of party politics.

We cannot respond to reports of charity complaints through social media. Find out how to complain about a charity.

We may not be able to reply to every message we receive. But we do read all messages to make sure any themes or helpful suggestions are given to the relevant people in the Charity Commission.

Social media content

If you follow our accounts you can expect regular content such as:

  • news stories, press releases, facts and figures
  • consultations and other publications
  • communication campaign messages
  • content of interest to the charity sector
  • content about tasks that charities need to do (such as submit an annual return)
  • retweets of announcements by UK government departments and relevant tips and advice from other organisations

If we follow a social media account or refer to existing hashtags it does not imply any kind of endorsement.

If we share information from other websites and sources it does not imply any kind of endorsement.

Other contacts

Contact centre and online enquiry form.

If you are a member of the press go to our media page.