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Complain to the charity directly unless you suspect illegal activity, like terrorism or abuse.
Contact the police on 101 if you suspect illegal activity.
If you are not happy with how the charity deals with your complaint, contact the relevant regulator.
Contact the Fundraising Regulator to complain about:
You can also complain on behalf of someone else.
Contact the Advertising Standards Authority to complain about:
You can change how often you get emails, phone calls, texts or post from a charity using the Fundraising Preference Service.
Complain to the Charity Commission if a charity is, for example:
Make a serious complaint about a charity.
There is a different process for reporting serious concerns about charities in Scotland and Northern Ireland.
Read how to report serious wrongdoing at a charity you work for.
There’s a different process for trustees, employees and volunteers of charities in Scotland and Northern Ireland.
Don’t include personal or financial information like your National Insurance number or credit card details.
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