Complain to the charity directly unless you suspect illegal activity, like terrorism or abuse.

Contact the police on 101 (0845 600 8000 from Northern Ireland) if you suspect illegal activity.

Find out more about call charges

Taking a complaint further

Speak to a regulator if you’re unhappy about how the charity deals with your complaint.

Fundraising complaints

Contact the Fundraising Standards Board to complain about:

  • the way you’ve been asked for donations
  • how fundraisers have behaved
  • a charity’s use of professional fundraisers

Advertising complaints

Contact the Advertising Standards Authority to complain about:

  • an advertising campaign you think is offensive, deceptive or inaccurate
  • the amount of emails or mail you get from a charity

Other serious complaints

Report serious concerns to the Charity Commission, for example if a charity is:

  • not doing what it claims to do
  • losing lots of money
  • harming people
  • being used for personal profit or gain
  • involved in illegal activity

There is a different process for reporting serious concerns about charities in Scotland and Northern Ireland.

Responsibilities of trustees and auditors

Report serious incidents or financial irregularities to the Charity Commission if you’re a trustee or auditor of a charity in England or Wales.

Read the guidance for trustees on reporting serious incidents.

Charity employees with serious complaints

You can report suspected wrongdoing in any organisation you work for without losing your job or being punished by your employer by making a whistleblowing complaint.

Email the Charity Commission if you’re in England or Wales.

Charity Commission - whistleblowing whistleblowing@charitycommission.gsi.gov.uk

There’s a different process in Scotland and Northern Ireland.