News story

VMD web services will be unavailable from 27 to 31 May: Update 31 May 16:00pm

Web services, such as the Special Imports System, will be unavailable due to essential IT maintenance on the Bank Holiday weekend to 31 May 2017.

Web Services

Update 31 May 18:00pm: The maintenance issues have now been resolved and the VMD’s online and phone services are now up and running.

VMD apologises for any inconvenience.

The following online application services will be unavailable:

Special Import Ceritifcates

Special Treatment Certificates

You should obtain an import certificate in advance if you think you will need to import/use an imported medicine during this period.

In urgent cases you may purchase and use an imported veterinary medicine prior to obtaining a certificate from the VMD. This is a special dispensation which only applies to the VMD online system during this maintenance period.

You should obtain an import certificate retrospectively as soon as possible.

Research Import Certificates

Export Certificates

Microchip Adverse Event Reporting

Animal Adverse Reaction Reporting

Human Adverse Reaction Reporting

The following online information services will be unavailable:

Product Information Database

The systems should be operational again on Wednesday 31 May. The VMD apologises for any inconvenience.

Published 26 May 2017
Last updated 31 May 2017 + show all updates
  1. Second update for 31 May
  2. Message update 31 May
  3. First published.