News story

VMD web and switchboard services will be unavailable from 16:00, 23 February to 8:00, 26 February

Web services, such as the Special Imports System, and the switchboard service will be unavailable due to essential electrical maintenance.


The following online application services will be unavailable:

  • Special Import Ceritifcates
  • Special Treatment Certificates

You should obtain an import certificate in advance if you think you will need to import/use an imported medicine during this period. In urgent cases you may purchase and use an imported veterinary medicine prior to obtaining a certificate from the VMD. This is a special dispensation which only applies to the VMD online system during this maintenance period. You should obtain an import certificate retrospectively as soon as possible.

  • Research Import Certificates
  • Export Certificates
  • Microchip Adverse Event Reporting
  • Animal Adverse Reaction Reporting
  • Human Adverse Reaction Reporting

The following online information service will be unavailable:

  • Product Information Database

Also, we will not be able to receive phone calls through the switchboard or via direct dial.

The systems should be operational again on from 8:00 Monday 26 February.

The VMD apologises for any inconvenience.

Published 22 February 2018