News story
Defence Business Services Festive Opening Hours for Customers
Opening hours for the Veterans UK Helpline, Joint Personnel Administration Centre, MOD Medals Office and Joint Casualty and Compassionate Centre.
Veterans UK festive opening hours
Veterans UK Helpline
| Date | Opening Hours |
|---|---|
| Monday 19 December | 08:00-16:00 |
| Tuesday 20 December | 08:00-16:00 |
| Wednesday 21 December | 08:00-16:00 |
| Thursday 22 December | 08:00-16:00 |
| Friday 23 December | 08:00-12:00 |
| Monday 26 December | CLOSED |
| Tuesday 27 December | CLOSED |
| Wednesday 28 December | 08:00-14:00 |
| Thursday 29 December | 08:00-14:00 |
| Friday 30 December | 08:00-14:00 |
| Monday 2 January | CLOSED |
| Tuesday 3 January | 08:00-16:00 Normal service resumes from today |
For Veterans needing emotional support whilst we are closed, the phonelines will direct you to the Samaritans for further assistance.
Joint Personnel Administration Centre (JPAC)
Armed Forces HR and Armed Forces Pension Scheme enquiries
| Date | Opening Hours |
|---|---|
| Wednesday 21 December | 08:00-16:00 |
| Thursday 22 December | 08:00-16:00 |
| Friday 23 December | 08:00-13:00 |
| Monday 26 December | CLOSED |
| Tuesday 27 December | CLOSED |
| Wednesday 28 December | 07:00-19:00 |
| Thursday 29 December | 08:00-16:00 |
| Friday 30 December | 08:00-13:00 |
| Monday 2 January | CLOSED |
| Tuesday 3 January | 07:00-16:00 |
MOD Medals Office
The MOD Medals Office will be closed from Wednesday 21 December, reopening on Tuesday 3 January.
Joint Casualty and Compassionate Centre (JCCC)
For casualty and compassionate cases, the telephone helpline will be open every day 24/7 over the festive period.
Published 2 December 2022