News story
Update on DBS customer contact centre services
DBS' Contact Centre will be closed over the bank holiday weekend and will be resuming with revised opening hours from Tuesday 2 April.
Our Contact Centre will be operating under reduced hours over the March and April bank holiday.
The Contact Centre will be closed from Friday 29 March to Monday 1 April.
Please note, from Tuesday 2 April our Contact Centre operating hours will be Monday to Friday from 9am to 5pm (except public holidays).
Core DBS services and turnaround times for DBS checks and barring decisions will not be affected, and employers and customers should continue to access our services as normal.
Online services such as the Update Service and online tracking will also be available as usual.
Published 27 March 2024