DVLA wants customer and stakeholder views on its services review announced on 8 October 2013.
The review is looking at the services we provide and how we can improve what we currently offer. It is led by Mary Reilly, a non-executive director of the Department for Transport (DfT) and is due to conclude at the end of the year.
The government is committed to improving motor services and a review of DVLA’s operation is a key element of this pledge. Services to DVLA customers will not be affected during the review.