Publication of DWP research report 767:"jobseekers regime and flexible new deal evaluation: findings from longitudinal customer surveys and qualitative research"
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
A report by DWP that documents evaluation of the Labour Government’s Jobseekers Regime and Flexible New Deal (JRFND).
A report is published today by the Department for Work and Pensions that documents evaluation of the Labour Government’s Jobseekers Regime and Flexible New Deal (JRFND), Phase 1 of which was introduced in 2009 in 28 Jobcentre Plus districts in England, Scotland and Wales. This report presents findings from:
- three follow-up surveys examining longer term customer outcomes, each conducted 12 months after an initial survey about experiences of Jobcentre Plus support between weeks 0-13 (Stage 1), 13-26 (Stage 2) and 26-52 (Stage 3) of their Jobseeker’s Allowance (JSA) claim; and
- 16 in-depth qualitative interviews with customers about their experiences of Stage 3 (weeks 26-52) of the Jobseekers Regime, as delivered in summer-autumn 2010.
Key findings from the research:
- Each survey showed that, in both JRFND and non-JRFND areas, the work outcomes achieved by customers at the initial interview were largely sustainable. In most cases during the 12-month follow-up period customers had progressed in terms of employment contracts, responsibilities, hours or salary.
- Across all three surveys, the proportions of 18-24 year olds customers in paid work at the time of the follow-up interview were higher in non-JRFND areas than in JRFND areas and the proportions still claiming JSA were correspondingly lower.
- The gap between JRFND and non-JRFND areas found at the initial Stage 3 survey in the proportions of 18-24 year olds neither in paid work nor claiming JSA had closed after another 12 months.
- The Stage 3 survey found no measurable difference between JRFND and non-JRFND areas in the “e;quality”e; of work outcomes achieved by young people 12 months after the initial survey.
- There were no differences between JRFND and non-JRFND areas in the likelihood of customers aged 25-49 to have entered paid work. This holds true at points equivalent to the end of JRFND Stages 1 to 3 and 12 months later.
- There were no statistically significant variations between JRFND and non-JRFND areas in the likelihood for customers aged 50 and over to be in paid work at the 12-month follow-up interview.
- The qualitative research findings were largely consistent with those from previous JRFND research showing that customers welcomed the additional personal adviser support offered under Stage 3 but did not feel under any additional pressure to undertake work-related activities.
Notes to Editors
- DWP Research Report 767,”Jobseekers Regime and Flexible New Deal Evaluation: Findings from Longitudinal Customer Surveys and Qualitative Research” will be published on 1st September 2011.
- The report presents findings from three longitudinal surveys. Customers had been interviewed previously about their experiences of Jobcentre Plus support between weeks 0-13 (Stage 1), 13-26 (Stage 2) and 26-52 (Stage 3) of their JSA claim. The follow-up surveys summarised here were conducted a year later to explore longer term destinations and make comparisons between the experiences of and outcomes for customers undergoing the Jobseekers Regime in Phase 1 areas and the former regime in Phase 2 areas.
- The report incorporates findings from 16 in-depth qualitative interviews with customers about their experiences of Stage 3 of the Jobseekers Regime, as delivered in summer-autumn 2010. These interviews were designed to provide an update to previous qualitative research conducted between December 2009 and March 2010, reflecting Stage 3 as it was experienced in 2009, shortly after roll-out.
- The research was carried out on behalf of the Department for Work and Pensions by a consortium led by the Policy Studies Institute (PSI). The surveys were conducted by IFF Research Ltd in September 2010 and January/February 2011. The qualitative research was conducted by PSI in November/December 2010.
- The authors are Lorna Adams, Katie Oldfield and Catherine Riley (IFF Research) and Sandra Vegeris, Fatima Husain, Christine Bertram, Rosemary Davidson and Kim Vowden (PSI).