News story

Payments into RBS, NatWest and Ulster Bank accounts

The RBS banking group (RBS, NatWest and Ulster Bank) are experiencing problems with their IT services.

Ministry of Defence plaque outside the South Door
The plaque outside the South Door of the Ministry of Defence Main Building in Whitehall, London. [Crown Copyright]

We are aware that this has caused delays to receipt of payments to some Veterans UK customers with RBS group accounts.

RBS has stated that all payments due should be received by Saturday and that no customers will be left out of pocket or encounter any fees or charges as a result of this issue.

If you have been affected and need access to funds urgently, the RBS contact number is 0345 7 24 24 24. Please note this number is for RBS group customers only.

All other queries about payments from Veterans UK should be directed to the Veterans UK helpline on 0808 1914 2 18.

Published 18 June 2015