The RBS banking group (RBS, NatWest and Ulster Bank) are experiencing problems with their IT services.
We are aware that this has caused delays to receipt of payments to some Veterans UK customers with RBS group accounts.
RBS has stated that all payments due should be received by Saturday and that no customers will be left out of pocket or encounter any fees or charges as a result of this issue.
If you have been affected and need access to funds urgently, the RBS contact number is 0345 7 24 24 24. Please note this number is for RBS group customers only.
All other queries about payments from Veterans UK should be directed to the Veterans UK helpline on 0808 1914 2 18.
18 June 2015
Ministry of Defence
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