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British Embassy Pristina: Changes in visa application procedures

From 25 March 2014 our new commercial partner Teleperformance Ltd will take over the running of our Visa Application Centre in Pristina.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

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From 25 March 2014 our new commercial partner Teleperformance Ltd will take over the running of our Visa Application Centre in Pristina. The Visa Application Centre will move to:

Hotel Sirius
Agim Ramadani
10000, Pristina
Kosovo

In addition we are making the following changes to the visa service that we offer:

  • Opening hours will be every Tuesday, Wednesday and Thursday from 09.00 – 13.00.

  • The following additional services will be available from Pristina. All charges will be payable in Euros using our consular rate of exchange. Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website when you book your appointment:

    • Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days.
    • Return courier – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. This is included in the user pay fee

Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website once you have registered. Please note that the Teleperformance Website for Kosovo is currently being finalised will be available shortly.

We will work closely with our Commercial Partners to ensure continuity of service during the transition period. There may however be a short transition period when no appointments are available. If you need to make an urgent application and there are no appointments available please contact one of the following numbers or use the link below to email your enquiry. These services are available in English only:

  • Contact number +44-1618840644. You will be charged the equivalent of US$3 per minute in your local currency to make this call. Call charges on this number are billed to your credit card; charges are assessed in increments of 6 seconds, only when you are connected to an agent. You can only pay for the service (using a secure, automated system) with a credit or debit card with the Visa or MasterCard logo. This is an international call when calling from outside the UK. Your telephone service provider will apply any relevant international call charges; or

  • click to make an email enquiry.

Published 7 March 2014