From 24 March 2014, the UK visa application centre in Phnom Penh will move to new premises and customers will be required to pay an additional fee to use the service.
The move follows a global restructure of UK Visas and Immigration services to increase the number of visa application points and improve services globally, through commercial partner contracts.
The new visa application centre will be run by UK Visas and Immigration’s commercial partner, VFS Global, who already successfully operate UK visa application centres in most countries across Asia Pacific. The new service will provide customers access to value added services including an SMS application tracking service and be located at the same premises as the Australian visa service.
The move to a user pays visa application centre is so that UK visa customers in Cambodia continue to have access to a local service which would otherwise be cost prohibitive to provide. This is in line with our new global model of charging in low volume locations around the world to ensure customers have the option of a convenient service.
The Visa Application Centre will move to Phnom Penh Tower, 10th floor, Monivong Blvd, Sangkat Pralit, Khan 7 Makara, Phnom Penh. The fee to use the visa application centre will be £59 /$USD100. This will be in addition to the visa fee and will be charged at the point of booking the appointment to cover the cost of providing the application submission facilities in Cambodia and the return courier fee to the decision making hub in Bangkok. Appointments at this Visa Application Centre will not be honoured if this fee is not paid.
The centre will be open to UK visa customers 2 days per week: Monday and Thursday from 08:00 to 17:00 by appointment.
We will work closely with VFS Global to ensure continuity of service during the transition period. Applications will continue to be assessed by UK Visas and Immigration staff and there will be no change to our standard processing times.
Information on VFS Global is available on its website http://www.vfsglobal.com
The change is part of a global shift to new commercial partner contracts to deliver a more streamlined application process to more customers in more locations around the world. The new contracts will offer increased value for money, the necessary flexibility to support current and future services and provide a first class customer experience.