Key points from the 2016 biannual pharmaceutical industry customer survey results and action plan.
The 2016 survey shows we have maintained and, in many areas, improved on the very high levels of customer satisfaction shown in the last survey in 2014.
We have now analysed the findings and identified areas where we need to take action to further improve our services. We have summarised them in an
(PDF, 261KB, 9 pages)
As promised, the findings of the
(PDF, 443KB, 9 pages)
were presented at our Industry Information Day on 1 July.
This evidence and views has been invaluable to us in understanding our customers’ needs and expectations.
7 December 2016
Veterinary Medicines Directorate
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