News story

Coronavirus (Covid-19): impact on our services

Advice for applicants

Following the latest Government advice concerning social distancing and coronavirus, we are adapting the way we work to minimise disruption to our service.

We are temporarily operating a reduced level of telephony service. We apologise for any delay or disruption this may cause.

Our phone lines are currently open 10am until 3pm, Monday to Friday.

We are continuously reviewing the level of service we can provide. We will provide regular updates here and on Twitter.

Until further notice, if you are delayed in providing information to CICA due to the impact of coronavirus please be assured that your application will not be disadvantaged by this. In order to free up our customer support staff to help those who need our support most at this time, you do not need to contact us to let us know that evidence in support of your claim may be delayed.

You can find details about our service here

You can e-mail us at and we will respond to your enquiry as soon as possible.

Thank you for your patience during this period of disruption.

Published 24 March 2020
Last updated 21 April 2020 + show all updates
  1. Added new phone opening hours

  2. First published.