News story

Impersonation of MHRA staff

We have been made aware of an incident recently where an individual is claiming to be an MHRA staff member from the supplements area.

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We would not contact you to give medical advice nor do we sell or recommend medications for patients.

People should not stop taking any medication without speaking to their healthcare professional.

We would not issue a letter to a wholesaler informing them to cease distribution and to keep the matter confidential. We have established processes to manage GDP non-compliance through the notification of suspensions. If a wholesaler receives such a letter they should contact the Customer Services team.

If you do not recognise the name of the caller, please do not hesitate to take their number and contact our Customer Services team on 020 3080 6000 to check whether a caller is genuine before you give them any information.

Published 22 June 2018
Last updated 25 July 2018 + show all updates
  1. Updated information regarding letters sent to wholesalers.
  2. First published.