Four landlords get C1 consumer grade from RSH
Four social housing landlords received C1 grades and four received C2 today, including an upgrade for Nottingham City Council.
Four social housing landlords received a C1 consumer grade in regulatory judgements published by the Regulator of Social Housing today (Wednesday 24 June).
Croydon Churches Housing Association (CCHA), Livv Housing Group (Livv), Prima Housing Group (Prima) and Two Rivers Housing (Two Rivers) all received a C1 for their first consumer grade following inspections.
Gloucestershire-based Two Rivers, London-based CCHA and Merseyside-based Prima retained G1 governance and V1 viability grades, while Livv, also based in Merseyside, had a G2 downgrade and V2 regrade.
Livv self-referred to RSH regarding errors in reporting against one of its covenants and needs to improve its governance arrangement, in particular aspects of its internal control and assurance framework.
Four more landlords received a C2 consumer grade today, including an upgrade for Nottingham City Council (Nottingham CC).
The local authority was given a C3 grade in January 2025, but following responsive engagement has now demonstrated it has improved its understanding of the condition of tenants’ homes and strengthened its oversight and delivery of repairs and maintenance services.
Nottingham CC also improved the delivery and monitoring of outcomes arising from tenant engagement, insight, and scrutiny activity. However, weaknesses remain in its delivery of the outcomes of the consumer standards, with further improvement still needed in some areas.
Advance Housing and Support Limited (Advance), The Cambridge Housing Society Limited (Cambridge Housing) and Wandle Housing Association Limited (Wandle) all received a C2 consumer grade on their first grading.
Advance had a V2 regrade and retained its G1 governance grade, Cambridge Housing stayed at G1/V1 and Wandle G1/V2.
East End Homes (EEH) has been upgraded to G2 following the delivery of its voluntary undertaking to RSH.
EEH has worked with the RSH whilst delivering its improvement work and has now demonstrated that it meets governance requirements but needs to improve some aspects of its arrangements to support continued compliance, specifically in relation to stress testing and mitigation planning. Its V2 viability grade was unchanged.
RSH Deputy Chief Executive Kate Dodsworth said:
“RSH’s role is to hold landlords to account and drive continuous improvement, to ensure tenants live in good quality homes and receive effective services.
“It’s encouraging when we see landlords getting things right from the outset or demonstrating to us that they are clearly heading in the right direction.
“It shows they are understanding what’s expected of them – listening to tenants, treating them with fairness and respect, and using feedback to improve services, all underpinned by strong governance and financial resilience.”
RSH has also removed a regulatory judgement for Ravenscroft Re-Build Co-operative Limited (Ravenscroft) as, following RSH’s intensive engagement, the landlord has taken corrective action to address the issues and is able to demonstrate it is delivering the outcomes of the Governance and Financial Viability Standard.
As a small landlord with fewer than 1,000 homes, Ravenscroft does not have any grades.
ENDS
Notes to editors
The full list of judgements published today is provided in the table below.
| Landlord | Consumer grade | Governance Grade | Viability Grade | Engagement Process |
|---|---|---|---|---|
| Advance Housing and Support Limited | C2 (first grading) | G1 (assessed and unchanged) | V2 (regrade) | Inspection |
| (The) Cambridge Housing Society Limited | C2 (first grading) | G1 (assessed and unchanged) | V1 (assessed and unchanged) | Inspection |
| Croydon Churches Housing Association Limited | C1 (first grading) | G1 (assessed and unchanged) | V1 (assessed and unchanged) | Inspection |
| East End Homes Limited | - | G2 (upgrade) | V2 (assessed and unchanged) | Responsive engagement |
| Livv Housing Group | C1 (first grading) | G2 (downgrade) | V2 (regrade) | Inspection |
| Nottingham City Council | C2 (upgrade) | - | - | Responsive engagement |
| Prima Housing Group Limited | C1 (first grading) | G1 (assessed and unchanged) | V1 (assessed and unchanged) | Inspection |
| Two Rivers Housing | C1 (first grading) | G1 (assessed and unchanged) | V1 (assessed and unchanged) | Inspection |
| Wandle Housing Association Limited | C2 (first grading) | G1 (assessed and unchanged) | V2 (assessed and unchanged) | Inspection |
| Warrington Housing Association Limited | C2 (first grading) | G1 (assessed and unchanged) | V1 (assessed and unchanged) | Inspection |
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On 1 April 2024 RSH introduced revised consumer standards for social housing landlords, designed to drive long-term improvements in the sector. It also began a programme of landlord inspections. The changes are a result of the Social Housing Regulation Act 2023 and include stronger powers to hold landlords to account. More information about RSH’s approach is available in its document Reshaping Consumer Regulation.
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More information about RSH’s responsive engagement, programmed inspections and consumer gradings is also available on its website.
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RSH promotes a viable, efficient and well-governed social housing sector able to deliver more and better social homes. It does this by setting standards and carrying out robust regulation focusing on driving improvement in social landlords, including local authorities, and ensuring that housing associations are well-governed, financially viable and offer value for money. It takes appropriate action if the outcomes of the standards are not being delivered.
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RSH publishes gradings for consumer, governance and viability. Local authorities only receive consumer gradings. More information can be found on our How we approach regulatory judgements and gradings page.
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We do not issue grades to small landlords (under 1,000 homes) and only publish or update regulatory judgements where we consider there to be serious weaknesses or failings in a landlord’s delivery of the outcomes of our standards.
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For media enquiries please contact vicky.moore@rsh.gov.uk or christian.cosby@rsh.gov.uk. For general enquiries email enquiries@rsh.gov.uk.