Between April 2016 and March 2017, more than 300 driving examiners, vehicle testers and roadside enforcement staff suffered physical or verbal abuse while doing their jobs. This was an increase of more than 50% on the previous year.
Attacks on staff have included:
verbal abuse and death threats
damaging staff cars and offices
serious physical assaults
lorry drivers trying to run DVSA enforcement cars off the road
failed driving test candidates driving off with their examiner still in the car against their will
DVSA’s campaign aims to put a stop to this completely unacceptable abuse against its staff.
Don’t take it out on our staff
Around 4,600 people work for DVSA. They help you to stay safe on Great Britain’s roads by:
testing learners to make sure they can drive safely
helping keep vehicles safe through MOTs and annual tests
taking unsafe drivers and vehicles off the roads
They all have a right to come to work without being abused, threatened or assaulted.
The campaign will:
warn people what will happen if they do abuse, threaten or assault staff
show how being assaulted at work affects members of staff
encourage staff to report any instance of abuse so offenders can be dealt with
At driving test centres
Learner drivers who swear at or verbally abuse staff will be forced to:
use a different test centre the next time they take a test
take future tests with an extra supervisor present
Anyone who threatens or assault examiners, drives off with an examiner still in the car, or damages DVSA property will:
be reported to the police
face the strongest possible penalties
Although it’s extremely rare, driving instructors sometimes try to influence the results of a driving test by harassing or threatening examiners. They face being:
banned from specific driving test centres
removed from the approved driving instructor register
At the roadside, at operator sites or authorised testing centres
record any abuse from commercial drivers and vehicle operators as evidence for any investigation by the traffic commissioners - they have the power to suspend or take away driving licences and operator licences
report serious incidents to the police
In some busy sites, enforcement staff are starting to trial body-worn cameras to capture evidence of abuse.
Abuse will not be tolerated
Gareth Llewellyn, DVSA Chief Executive, said:
I am immensely proud of my colleagues at DVSA, all of whom work incredibly hard to help you stay safe on Britain’s roads. We do not tolerate anyone abusing, threatening or assaulting them.
Our message is clear - whatever has happened, don’t take it out on our staff. If you do, we’ll press for the strongest possible penalties.
The Traffic Commissioner for Wales, Nick Jones, said:
My fellow traffic commissioners and I welcome the agency’s campaign to tackle the unacceptable abuse which staff may face whilst carrying out their professional duties.