DSCC Online: Multi-factor Authentication
Multi-factor authentication (MFA) went live for DSCC Online users on 15 October 2026.
MFA is a security process that requires you to provide more than one form of identification when signing in. It adds an extra layer of protection to your account and reduces the risk of unauthorised access.
There are over 8,600 DSCC Online user accounts. Many thousands of users have successfully accessed the service using MFA since go live. A small number of users have experienced issues, which are explained below.
Available MFA methods
You must use the Microsoft Authenticator app for MFA. Do not use the Oracle app.
“Sign-on policy denies access” error
Around 550 users were affected by an issue that showed the error message “Sign-on policy denies access” when they tried to register.
All affected users were issued with new activation invitations by 4pm on Friday 16 October 2026. Everyone who has since attempted to register has done so successfully.
If you have not received your activation email, check your spam or junk folder. You should also confirm that the email address on your declaration form is correct.
If you have received an activation email but have not yet used it, do this as soon as possible. The activation link expires after 7 days.
New user requests
Since MFA went live, DSCC has received over 1,000 new user requests. These are being processed as quickly as possible, with the aim of setting up these accounts by the end of this week.
Changes to access level
Some users initially requested “Solicitor” access but now need this changed to “Office” access. These requests are being processed as quickly as possible. A new form is being developed to capture this information more efficiently.
Contact us
If you have any queries about MFA or your DSCC Online access, please email the DSCC Administration Team: dsccadmin@dutysolicitors.org.