News story

Customer satisfaction survey

The research agency Populus is conducting our annual Customer Satisfaction Survey and will be contacting a sample of customers over February and March 2019.

We are surveying:

  • directors
  • creditors
  • bankrupts
  • DRO debtors
  • redundancy claimants
  • witnesses
  • approved intermediaries
  • insolvency practitioners.

The survey consists of a ten to 15 minute telephone interview. Respondents will be asked about their experience and perceptions of our services. Interviews will be conducted in accordance with the Market Research Society Code of Conduct, ensuring responses are kept anonymous. Personal or sensitive case issues will not be discussed.

The research helps us to measure performance against our published Customer Satisfaction target. It also helps us understand how we are doing and where we can improve. You can find out more about the results of the last survey by reading the 2017 to 2018 Customer Satisfaction Report.

Published 15 February 2018
Last updated 14 February 2019 + show all updates
  1. Updated to provide fieldwork dates for the 2018/19 survey.

  2. First published.