Corporate report

Insolvency Service customer service research executive summary 2017-18

An executive summary of the quantitative findings from the annual Customer Service survey 2017-18

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Insolvency Service customer service research executive summary 2017-18

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The Insolvency Service’s Customer Service Survey is conducted annually to enable it to gain a better understanding of customer expectations and perceptions of the services it offers. The research found that overall satisfaction with the Insolvency Service remains high, with 84% of those surveyed describing themselves as either very or quite satisfied with the service they received.

Published 16 November 2018
Last updated 21 November 2018 + show all updates
  1. Correction of references to unlicensed IPs’, this should read IP Staff and document attachment has been updated accordingly.
  2. First published.