News story

Crime news: helpline change for criminal application enquiries

Starting 29 March 2016 the only number to call for enquiries to our criminal applications customer service team is 0121 232 5500.


A single new telephone number of 0121 232 5500 should be used for enquiries about criminal legal aid applications from 29 March 2016.

Criminal applications helpline  
9am to 5pm Monday-Friday excluding bank holidays (from 29 March) 0121 232 5500

How can we help?

Our team will answer questions from providers about applications for criminal legal aid applications. You should continue to contact the National Courts Team if your question relates to questions about hardship or complex means assessments eg, defendants who are self-employed – see below.

Change in response to feedback

We’re making this change in response to feedback from providers. It makes it simpler to get in touch with us. In the past, providers have been asked to contact our teams in one of three offices – Birmingham, Nottingham or Liverpool offices.

The change will allows us to manage calls more efficiently, which should improve our service.


These should still be sent to the office dealing with the application.


Further information

Criminal Applications Customer Service Team 0121 232 5500 – from 29 March 2016

National Courts Team:

Nottingham applications 0115 852 6000 or
Liverpool applications 0151 235 6750 or

Full NCT contact details can be found here:

Criminal legal aid: means testing – scroll close to bottom of page.

Published 23 March 2016