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Working with our customers during the coronavirus (COVID-19) outbreak

We are continuing to operate as close to normal as possible and are adapting our services to support our customers.

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Contacting the VOA

The best way to contact us is through the Contact Form, which also has links to useful self-help guidance. Using this channel will help ensure your query is managed by the appropriate team as quickly as possible.

We provide a range of reasonable adjustments to customers where they are required. Customers can let us know through the Contact Form or ask a friend or family member to complete on their behalf.

Our telephone service is available between 9.00am and 4.30pm, Monday to Friday.

If you need to return any forms or documents to us you will receive a quicker response if you send them electronically.

Property inspections

We are carrying out property inspections for domestic and non-domestic properties, as well as those for Fair Rent and Housing Benefit cases. We will only undertake a physical inspection if it is safe to do so and we cannot gather the information we need electronically.

We will contact customers beforehand to run through a risk assessment and ensure the inspection is carried out as safely as possible for our customers and the inspector. We will also follow social distancing guidelines and other safety measures throughout the appointment.

Other face-to-face appointments

We are unable to accommodate requests to view hard copy rental information we hold, such as Rent and Lease Details, Forms of Return and proposal forms.

Published 7 August 2020
Last updated 21 September 2020 + show all updates
  1. An update on the VOA's telephone support hours.

  2. First published.