News story

Civil/crime news: webchat service now available for IT queries

Our online support team now offers webchats to help with technical issues when using CCMS, CWA or E Forms.

From:
Legal Aid Agency
Published
1 May 2019
Graphic image showing a green button with the words 'start chat' on them, with a mouse pointer hovering over the top

What is new?

If you experience technical issues using CCMS, CWA or E Forms you can now use our webchat service to get help, particularly portal password resets or error messages during assessments and billing.

The Webchat service is available between 9am and 5pm Monday to Friday. During busy periods you will still be able to get help with your query using our other services.

Customer support options

All customer support options are available Monday to Friday, 9am to 5pm.

Webchat - chat to us online

Telephone helpline 0300 200 2020 - use option 3 to talk to helpline team

Online-Support@justice.gov.uk - email your query to us

Published 1 May 2019