Remember to use our quick guides and training resources when working in the Client and Cost Management System (CCMS).
Our CCMS ‘quick guides’ and training modules are essential resources to help you work efficiently and avoid time-consuming calls to our customer service lines.
This is the first in a series of articles to help signpost you to the guidance and resources you need to work as efficiently as possible in CCMS.
Below are examples of ‘quick guides’ available to look at which deal with areas we regularly receive calls about:
Provider quick guides:
Managing live cases – see ‘Responding to a show cause’ and ‘Provider transfer’
Navigation in CCMS – see ‘Submitting electronic evidence’
Making an initial application – range of modules on ‘emergency’ applications
Don’t include personal or financial information like your National Insurance number or credit card details.