We have recently improved our ‘civil claim fix service’.
In addition to dealing with ‘reject’ challenges the team will now also consider ‘document request’ challenges where you believe we have asked for information:
Challenges to these secondary requests should be submitted using the civil claim fix email address.
CCMS advanced billing guides available
The ‘Advanced Guide for avoiding secondary requests’ is available with the Advanced Billing Guides in the Provider Quick Guides section of the CCMS Training website.
Recent statistics show that up to 26% of the CCMS bills we receive need to be returned using a document request for further information.
We have identified five common issues that prevent us paying a bill first time and these are detailed in the guide.
Advanced Billing Guides – scroll down to the bottom of the page
LAACivilClaimFix@legalaid.gsi.gov.uk – to contact our ‘civil claim fix’ team