News story

Civil news: top tips to help you use CCMS

New guidance has been published to help you with common issues when using the Client and Cost Management System (CCMS).


Common issues for CCMS users are addressed in new ‘Top Tips guidance’ available to help you when carrying out civil and family certificated legal aid work online.

Reviewing the guidance will help you to use the system efficiently and avoid the need to spend time calling or emailing about problems you may be able to resolve more quickly yourself.

The ‘Top Tips’ guidance can be found in the ‘Additional Resources’ section of the CCMS Training website – see link below.

Wide range of support

This has a wide range of quick guides, interactive modules and many other training resources to help you use CCMS.

If you can’t find what you’re looking for then there is also the new webchat option, which has been built into many pages of the training website.

Further information

CCMS training website: training resources

Published 26 October 2016