We have checked through correspondence received by the VHCC family team in recent weeks and believe the following tips could help you avoid unnecessary delays.
Avoid sending documents by both email and DX
This often causes confusion and additional work for the team, meaning that it takes longer for them to issue a response.
Unless otherwise requested choose just one way of sending documents i.e. email or DX.
Download and use the template to register a VHCC case
As you work through the registration template remember that the VHCC team requires the following:
- certificate reference numbers
- number of hearing days and advocate meetings to date
- number of future hearing days/advocate meetings
- date of final hearing (if known)
- full breakdown of costs to date
If information is missing the VHCC team will need to ask for additional information, which will mean delays. A link to the page hosting the template is available below.
Use correct process for enquiries
Enquiries about cases managed within CCMS need to be dealt with in the CCMS environment.
Non-CCMS cases enquiries can be dealt with by emailing: firstname.lastname@example.org
Avoid emailing caseworkers directly as this can cause unnecessary delays.
Family high cost cases – scroll down to ‘when a case becomes high cost’ for link to ‘email template’ to help you register your VHCC case