News story

Civil news: CCMS update for advocates

1,609 providers now have access to our Client and Cost Management System (CCMS).


National roll-out of the Client and Cost Management System (CCMS) is complete, with CCMS now available to all 1,609 providers to use on a voluntary basis.

We have received more than 12,500 applications – around a quarter of all applications – through CCMS.

These are coming from around 550 providers who have so far chosen to use the system – they are currently submitting around 40% of their applications through CCMS.

Given the continued rise in use, it’s more likely that you will be instructed to work on cases that need to be processed on the system.

You can identify if the case you are instructed on is a CCMS case by the case reference: the reference number will start with 3 or 1.

If you are instructed on a CCMS case, you can access information about creating and submitting a bill from the CCMS website – see link below. The training and quick guides tab on the home page provides support specifically for advocates.

What happens next?

We’re giving you time to get used to the system and build up your experience. We’re not mandating the use of CCMS for new applications yet – when we do, we’ll give providers 3 months’ notice of mandation. We’ll also ensure that all advocates are kept updated on the future timeline.

In terms of the pilot to test the bulk-uploading of bills, we have successfully uploaded several claims from chambers. In addition, clerks involved in the pilot have submitted bills for multiple counsel on 1 file when acting on behalf of the chambers. We have decided to extend the pilot – until 21 November 2014 – and will keep you updated.

Support for advocates

We’ve updated the CCMS website to make it easier for you to find what you need. The home page contains the following tabs:

  • before using CCMS: How to start using CCMS, including getting yourself and others set up on the system
  • using CCMS: Using the system, including frequently asked questions, a list of current users and what to do if there is a problem with the system
  • enhancing CCMS: Information/guidance on recent enhancements plus information on our ongoing enhancements programme, including how you can feed into this
  • training and quick guides: A link to our training website and a full list of all our quick guides by user group and category
  • contacts: A list of who to contact plus information about our feedback and complaints processes

Our CCMS web seminars have proved very popular with legal aid providers so we will be extending these to advocates in the future. We will keep you updated.

More information

CCMS website

Published 10 October 2014