The government renewed its commitment to helping and supporting separated families to work together for the sakes of their children today by committing to the Child Maintenance Options service for a further five years.
It announced that G4S will be the new provider of the service following a competitive tendering process. The contract, which is worth £18m over five years, will see the company deliver the specialist contact centre for separated parents.
The organisation will continue to provide Child Maintenance Options’ expert help and support via telephone, text, online chat and social media, to help separated parents sort out child maintenance.
Janet Wojtkow, Director of Child Maintenance Options, said:
We’ve helped almost a million parents with impartial help and support since we started the service five years ago. We look forward to helping even more parents work together in the years to come – to ensure their children get the best possible start in life.
Kim Challis, Chief Executive Officer G4S Government & Outsourcing Solutions, said:
We are delighted to have been awarded this contract. We bring over 15 years’ experience in operating customer service centres effectively and sensitively, handling around 10 million calls a year.
We also have a strong track record in supporting some of the most disadvantaged individuals in our society. And I believe our experience of delivering high-quality customer service with care and empathy will put us in a great position to deliver a Child Maintenance Options service of which we can be very proud.
- Child Maintenance Options can be contacted on 0800 988 0988 and http://www.cmoptions.org/en/about/index.asp. Expert call handlers can help you with sorting out child maintenance arrangements and can help direct you to other sources of help on all aspects of separation.
- G4S is a leading international outsourcing group, specialising in business and government work. They have been commended by Customer Service Excellence (CSE) for delivering good customer service to people in often distressing situations.
- Thousands of parents are using the new web app Sorting out Separation, which is the first ever online one-stop shop for separated families. Helping with all the issues thrown up by a break up, it aims to help parents who have decided their only option is to part, minimise the impact of their break up on their children.
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