This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
Recent issues with our appointment booking system have led to customers receiving appointment confirmation for times earlier than they had booked. The issues have now been resolved for new applications but if you have already completed your application please check the opening hours of the Visa Application Centre operator Teleperformance Ltd you will be attending and your appointment time in your online application before travelling. Anyone arriving before the centre opening time will not normally be allowed access.
Once you have made your application and booked a visa appointment online, you must next register with the Visa Application Centre operator Teleperformance Ltd. Here you can also pay for additional services such as Priority Visa and Courier return of your documents.
It is not possible to pay for these services at the visa application centre. They must be paid online before attending your appointment.
Please note you will not be allowed access to the visa application centre without a prior online appointment.
Once your UK visa application is submitted at the visa application centre in Italy the completed application, which includes all supporting documentation and your passport, will be forwarded to the decision making centre in the UK where it will be considered by Entry Clearance staff. Processing target times will remain unchanged and British Embassy and Teleperformance Ltd staff play no part in the decision making process.
Please note that the British Embassy in Italy no longer deals with any visa related enquiries. For all further information about the visa application process, please visit the UK Visas & Immigration website or contact UKVI through the new international enquiry service by phone, email or webchat.