World news story

Changes to UK Visa Application process in Austria

UK Visa & Immigration working with new commercial partner Teleperformance Ltd to run Visa Application Centres

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Image of a visa stamp in a passport

UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Vienna. The Visa Application Centre has moved to:

Regus Westbahnhof
Bahnhof City
Wien West
Europaplatz 2/1/2
1150 Vienna

Applicants should continue to book an appointment at

In addition we are making the following changes to the visa service that we offer:

User Pay charges

There is a charge to use the Visa Application Centre in Vienna. This will be in addition to the visa fee and will be charged in Euros using the consular rate of exchange prevalent at the time. This charge covers the cost of providing the application submission facilities. Applicants must register on the Teleperformance website, after they have booked their appointment, to pay for their appointment slot, and any further additional services required. Prior registration with Teleperformance will also ensure your application is processed quickly.

Additional services

The following additional services are available in Vienna. All charges will be payable in Euros using our consular rate of exchange:

  • Priority Visa Service allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days

  • Return courier – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. This is included in the user pay fee

  • Applicants have the alternative option of applying instead at the Decision Making Centre in Warsaw. There is no additional charge for applications lodged in Warsaw.

Applicants should continue to make their applications, pay for their visa fees and book their appointments to submit their applications through Visa4UK

Further details on all of the services, including eligibility criteria, will be available on the Teleperformance website once you have registered.

If you require further information regarding UK Visa Services, please visit

From 1 April 2014 UK visa customers will be able to use our new international enquiry service to find information about the visa application process. The following services are available:

  • Email contact service: a web form enables customers to make email enquiries

  • Webchat: customers can access a real time webchat with an agent for a charge per session

  • Telephone contact service: Call costs will vary depending on the call type, the customer’s tariff and local charges

The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.

Published 7 March 2014