World news story

Changes to the visa service in Ukraine

Our new commercial partner will run the UK Visa Application Centre at a new address in Kyiv

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government


UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Kyiv. The Visa Application Centre has relocated to:

UK Visas Application Centre
Artem Business Centre
Hlybochyts'ka Street 4

Completed applications will be sent to Decision Making Centre in Warsaw for processing. Processing target times will remain unchanged, and VAC staff will play no part in the decision making process.

In addition we have made the following changes to the visa service that we offer:

  • The Visa Application Centre will be open from Monday to Friday between 08:30 and 16:00
  • The following additional services are available in Kyiv. All charges will be payable in Euros using our consular rate of exchange. Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website once you have registered.

    • Premium Lounge Service - £90 - This service includes direct access to Teleperformance premium counter where an agent will verify the documents provided, and capture your biometric information in a single location. Hot and cold beverages will be available and there will be a personal attendant during the course of your submission process. There will also be free photocopying (limited quantity), email printing, and computer access

    • Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days

    • Return courier £8.00 – allows you to receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it.

If you require further information regarding UK Visa Services, please visit Visas and immigration From 1 April 2014 UK visa customers will be able to use our new international enquiry service to find information about the visa application process. The following services are available:

  • Email contact service: a web form enables customers to make email enquiries
  • Webchat: customers can access a real time webchat with an agent for a charge of £4 a session
  • Telephone contact service: speaking to an advisor will cost £1.37 plus the cost of the call. Call costs will vary depending on the call type, the customer’s tariff and local charges.

The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.

Further information

Follow the British Embassy Kyiv on Facebook

Published 27 February 2014
Last updated 2 April 2014 + show all updates
  1. Updated 2 April 2014
  2. Added translation