Consular assistance is available 24 hours a day, 7 days a week by calling us on 808 20 35 37 or +351 21 395 4082. Our public opening hours for appointments and personal callers, in both Lisbon and Portimão, are 09:30am to 2pm on Monday, Wednesday and Friday (currently Monday to Friday, 9:30am to 2pm).
Our public opening hours changed in June 2014, in line with FCO’s consular strategy for 2013-16, in which we focus on doing more to help our most vulnerable customers. Our consular officers worldwide now offer a more tailored service, based on a customer’s individual circumstances and local conditions. We are working with partners to provide customers with more specialised services, streamlining and simplifying our documentary and notarial services, working with the Portuguese Government to reduce bureaucracy and focusing on delivering services digitally.
Please consult www.gov.uk for information on travel advice, passports, emergency travel documents, our other services, and on how to make an appointment.