UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Pristina. The Visa Application Centre has moved to
In addition, we have made the following changes to the visa service that we offer:
Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website once you have registered.
If you require further information regarding UK Visa Services, please visit the Visas and Immigration page.
From 1 April 2014, UK visa customers will be able to use our new international enquiry service to find information about the visa application process. The following services are available:
- Email contact service: a web form enables customers to make email enquiries
- Webchat: customers can access a real time webchat with an agent for a charge of £4 a session
- Telephone contact service: speaking to an advisor will cost £1.37 plus the cost of the call. Call costs will vary depending on the call type, the customer’s tariff and local charges.
The service is provided by Hinduja Global Solutions (HGS) working in partnership with UK Visas and Immigration to provide enquiry services to people applying for a visa.