UK Visas and Immigration’s new commercial partner Teleperformance Ltd have now taken over the running of our Visa Application Centre in Zagreb. The Visa Application Centre has moved to:
Ulica kneza Borne 2
In addition we are making the following changes to the visa service that we offer:
Opening hours will be from 09.00 – 13.00, fortnightly
User Pays charges. There will be a charge of £59 to use the Visa Application Centre in Zagreb. This is in addition to the visa fee and is charged in Euros using the consular rate of exchange prevalent at the time. This charge covers the cost of providing the application submission facilities. Applicants must register on the Teleperformance Website, after they have booked their appointment, to pay for their appointment slot, and any further additional services required. Prior registration with Teleperformance will also ensure your application is processed quickly.
The following additional services are available from Zagreb. All charges are payable in Euros using our consular rate of exchange.
Priority Visa Service – £100 – allows you to have your visa application placed at the front of the queue by UK Visas & Immigration normally enabling a decision within 3-5 working days
Return courier –You will receive your decision by courier to your chosen address rather than returning to the Visa Application Centre to collect it. This is included in the user pay fee.
Applicants have the alternative option of applying instead at:
The Visa Application Centre in Belgrade, open every day. There is no additional charge for applications lodged in Belgrade
The Visa Application Centre in Sarajevo, open Wednesday and Thursday every week. There is a charge of £59 to use the Visa Application Centre in Sarajevo.
Further details on all of the services, including eligibility criteria, will be available on the Teleperformance Website once you have registered.