Charmaine has more than 20 years’ experience of managing people and resources in the public and not-for-profit sectors. She was previously a consultant to local and central government organisations in the UK, specialising in public sector performance improvement. She has also developed and managed customer contact services in Nottinghamshire. She has a degree in Hispanic Studies from the University of Hull.
I am delighted to have been given the opportunity to work with the British and Spanish communities and authorities in both Andalucia and the Canaries. I am very much looking forward to building on the existing great work undertaken by the Consulates to ensure that Britons living or visiting Andalucia and the Canaries continue to receive excellent support when they most need it.
Charmaine has lived with her family in Andalucia for the last eight years, first in Alpandeire and now in Ronda. Her engagement with the Spanish public health, administrative and education systems – as an expatriate resident - has given her an insight into many of the challenges and benefits experienced by those visiting or living in Spain.
Dave Thomas, Consular Regional Director for southern Europe, said:
I’m very pleased that we have managed to recruit such a high calibre new Consul. Charmaine has an impressive background in senior management and will play a strategic role in the further development of our consular services in Spain.
The Consulates that cover southern Spain are among the busiest in the world. The new Consul will oversee the work of teams in Las Palmas, Malaga and Tenerife, who provide on-the-ground assistance to British nationals.
The region covered by the Malaga office sees some five million British visitors every year, and is home to around 350,000 British residents. The Consulates in Tenerife and Las Palmas, together with the Honorary Consul in Lanazarote, serve 3.5 million British visitors and some 85,000 residents.
Charmaine Arbouin replaces Steve Jones, who is now managing the Foreign Office’s global Contact Centre programme.