Press release

Award winning government service achieves 98% satisfaction rate amongst customers

The ‘Tell Us Once’ service for people to tell the government about births and deaths receives ringing endorsement by the people who use it.

From:
Department for Work and Pensions
Published
7 November 2013
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

‘Tell Us Once’, the service which is designed to make it as simple as possible for people to tell the government of births and deaths has been given a ringing endorsement by the people who use it.

Having a birth or death in the family can be a busy and emotional time, so rather than have to contact a mass of different agencies individually, ‘Tell Us Once’ means people notify a single organisation, who then join up all the dots to ensure that all necessary agencies are informed.

The service was launched 2 years ago, and a report published today details extraordinary levels of customer satisfaction.

The customer survey found that:

  • 98% of people felt that their overall experience of the bereavement service was good and were willing to recommend the service to others
  • 96% of people felt that their overall experience of the birth service was good and were willing to recommend the service to others
  • 100% of those using the online service found it easy to use
  • more than 95% of people had confidence in the way that their personal details were handled and were confident that the service has acted on the information given

Minister for Employment Esther McVey said:

When there’s been a birth or death in the family you need to know there is a single, effective, service that supports you at that emotional time. With 98% of customers saying they would recommend the service to others, this report is a ringing endorsement for ‘Tell Us Once’!

‘Tell Us Once’, which has been used by over 500,000 people since it was launched nationally in September 2011 is a service run by the Department for Work and Pensions and administered through local authorities – 365 out of 407 local authorities across England, Scotland and Wales offer the service.

More information

Read more information on Tell Us Once

Read the Tell Us Once customer service survey analysis

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Published 7 November 2013