Award winning government service achieves 98% satisfaction rate amongst customers
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
The ‘Tell Us Once’ service for people to tell the government about births and deaths receives ringing endorsement by the people who use it.
‘Tell Us Once’, the service which is designed to make it as simple as possible for people to tell the government of births and deaths has been given a ringing endorsement by the people who use it.
Having a birth or death in the family can be a busy and emotional time, so rather than have to contact a mass of different agencies individually, ‘Tell Us Once’ means people notify a single organisation, who then join up all the dots to ensure that all necessary agencies are informed.
The service was launched 2 years ago, and a report published today details extraordinary levels of customer satisfaction.
The customer survey found that:
- 98% of people felt that their overall experience of the bereavement service was good and were willing to recommend the service to others
- 96% of people felt that their overall experience of the birth service was good and were willing to recommend the service to others
- 100% of those using the online service found it easy to use
- more than 95% of people had confidence in the way that their personal details were handled and were confident that the service has acted on the information given
Minister for Employment Esther McVey said:
When there’s been a birth or death in the family you need to know there is a single, effective, service that supports you at that emotional time. With 98% of customers saying they would recommend the service to others, this report is a ringing endorsement for ‘Tell Us Once’!
‘Tell Us Once’, which has been used by over 500,000 people since it was launched nationally in September 2011 is a service run by the Department for Work and Pensions and administered through local authorities – 365 out of 407 local authorities across England, Scotland and Wales offer the service.
Read more information on Tell Us Once
London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144
Out-of-hours (journalists only) 076 59 108 883
England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099
Scotland (local media enquiries) 0131 310 1122
Media enquiries for this press release – 0203 267 5106
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Published: 7 November 2013