Detail of outcome
DWP Operations have made strenuous efforts to improve the so called ‘claimant journey, but more work needs to be done in communications and assessment.
This consultation ran from to
We are seeking feedback about improvements in communications, the face to face assessment and the decision making process.
The Department for Work and Pensions has commissioned Professor Malcolm Harrington to undertake his third and final Independent Review of the Work Capability Assessment (WCA), as required by section 10 of the Welfare Reform Act 2007. This call for evidence will be one of several methods used to gather information during the review. Evidence submitted will be used to create his final independent report, which will be laid before Parliament before the end of 2012.
Legislation requires that 2 further reviews will be undertaken in 2013 and 2014.
He was particularly interested in views and evidence about the implementation of his recommendations and any changes to:
- face-to-face assessment
- decision making
Who this call for evidence was aimed at
This call for evidence was aimed at individuals and organisations who have information that is relevant to how the Work Capability Assessment is operating and what further changes, if any, are needed to improve the process.
Audio versions of the consultation documents were made available.
There is more information about the Work Capability Assessment independent review on our policy pages.