Open consultation

Violence and abuse toward shop staff: call for evidence


We are seeking the views of organisations and individuals who wish to contribute to our understanding of the problem of violence and abuse toward shop staff in England and Wales.

This consultation closes at

Consultation description

The aim of this call for evidence is to enable the government to understand the true scale of the issue of violence and abuse toward shop staff, the measures which may help prevent these crimes and the extent to which existing legislation is being used to tackle them, and to identify examples of best practice.

This call for evidence covers violence and abuse toward all staff working within a retail setting (including, for example those working in retail outlets at train stations, town centres and shopping centres) perpetrated by members of the public. We recognise that this issue extends beyond shop staff and can affect a range of people providing a service to the public, for example, those working on transport networks and in the hospitality industry. In recognition of reports of increased incidents toward shop staff in recent years, the main focus of this call for evidence is incidents which occur in a retail setting. However, in analysing the responses we will seek to consider how the findings may be relevant to other sectors.


Call for evidence: violence and abuse toward shop staff

Call for evidence: violence and abuse toward shop staff (Welsh translation)

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Ways to respond


Email to:

Write to:

Call for Evidence
Violence and Abuse Toward Shop Staff
Crime Strategy Unit
5th Floor Fry Building
Home Office
2 Marsham Street

Published 5 April 2019
Last updated 17 April 2019 + show all updates
  1. Welsh translation published.
  2. First published.