Direction on the Social Tenant Access to Information Requirements 2025
Updated 30 September 2025
© Crown copyright 2025
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The Secretary of State, in exercise of the powers conferred by Section 197(2A)(b) and (c) of the Housing and Regeneration Act 2008, gives the following Direction.
In accordance with section 197(3) of the Housing and Regeneration Act 2008, in deciding whether to give this Direction the Secretary of State has, in particular, had regard to the Regulator of Social Housing’s fundamental objectives.
Before giving this Direction the Secretary of State consulted the bodies required by section 197(4) and (5) of the Housing and Regeneration Act 2008.
Citation, application and interpretation
1.—(1) These Directions may be cited as the Direction on the Social Tenant Access to Information Standard 2025.
(2) This Direction comes into force on the day after the day on which it is given.
(3) This Direction applies to the Regulator of Social Housing.
(4) Any expression used but not defined in this Direction has the same meaning as in Part 2 of the Housing and Regeneration Act 2008.
Direction relating to the operation of the access to information requirements
2.—(1) The regulator must set a standard that requires private registered providers to provide information to their tenants of social housing concerning the accommodation, facilities and services provided by them in connection with social housing (‘access to information standard’).
(2) The regulator must set the access to information standard with a view to achieving, so far as possible, that private registered providers comply with the expectations set out in the policy document entitled Social Tenant Access to Information Requirements published by the Ministry of Housing, Communities and Local Government and dated 30 September 2025.
Signed by authority of the Secretary of State for Housing, Communities and Local Government
Name: Matthew Pennycook
Date: 23 September 2025