Open consultation

Proposed reforms to the WaterSure support scheme

• From: Department for Environment, Food & Rural Affairs
• Published: 21 July 2025

Applies to England

Summary

Seeking views on proposed reforms to the WaterSure scheme, which caps water bills for low-income customers who have high essential water use.

This consultation is being held on another website.

This consultation closes at
11:59pm on 1 September 2025

Consultation description

The Department for Environment, Food and Rural Affairs (Defra) wants to know what you think about proposed reforms to the ‘WaterSure’ scheme. These proposals will offer stronger protection to low-income households with high essential water use.  

WaterSure caps bills for low-income households on means-tested benefits who need to use high levels of water because they have either: 

• a qualifying medical condition 
• 3 or more children in the household 

WaterSure caps the household’s water and sewerage bill at the amount of the average household water and sewerage bill in the water company’s area. 

We are seeking views on the following proposals:  

1. Extending the list of qualifying benefits to include non-means tested disability benefits for those claiming through a qualifying medical condition.  
2. Updating the WaterSure bill cap to the amount of the average metered or unmetered bill (whichever is lower). 
3. Capping bills for single occupiers at the average bill for a single occupier. 
4. Removing the option for water companies to require a medical practitioner’s note for health conditions not specifically listed in the WaterSure regulations. 
5. Specifically listing more potentially qualifying medical conditions.

Published 21 July 2025