Open consultation

FS Sector Strategy: Review of the Financial Ombudsman Service

• From: HM Treasury
• Published: 15 July 2025

Summary

A consultation on the government’s proposed reforms to the Financial Ombudsman Service (FOS), following the Economic Secretary’s review.

This consultation closes at
midday on 8 October 2025

Consultation description

This consultation sets out the findings and proposed reforms following the Economic Secretary’s Review of the Financial Ombudsman Service (FOS), which was announced in March in the government’s Regulation Action Plan.

The consultation propose a package of reforms to the legislative framework in which the FOS operates. These are designed to stop the FOS acting as a quasi-regulator and ensure that the FOS is delivering its role as a simple, impartial dispute resolution service.

These reforms are intended to provide greater certainty and predictability for consumers and firms who use the FOS.

Documents

Review of the Financial Ombudsman Service Consultation

PDF, 610 KB, 38 pages

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Published 15 July 2025