Consultation outcome

Ensuring fair outcomes for consumer complaints

This consultation was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

This consultation has concluded

Download the full outcome

Detail of outcome

Government response to the consultation on ensuring fair outcomes for consumer complaints.

During and after the consultation period DECC met with energy suppliers, networks and trade associations to discuss our proposals and their responses. Overall, we received 27 responses, 21 from industry bodies and 6 from bodies representing or providing advice to consumers. DECC also met with a number of the main suppliers and network companies and trade associations and with Consumer Focus.

Original consultation

This consultation ran from to

Summary

Ofgem, the energy regulator, is able to impose substantial fines on energy businesses which breach their regulatory obligations. When Ofgem …

Documents

Ofgem consumer redress consultation document

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Impact Assessment: Ofgem consumer redress consultation

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Consultation description

Ofgem, the energy regulator, is able to impose substantial fines on energy businesses which breach their regulatory obligations. When Ofgem investigates an alleged breach it often negotiates with businesses to obtain redress for consumers who may have suffered a loss as a result of the breach but businesses are not obliged to provide this.

The Government believes that Ofgem would be better able to achieve fair outcomes for consumers if it was able to compel redress to be provided to consumers. This consultation sets out proposals to give it such a power and invites views on the scope of the power.

Responses must be submitted by 2012.

Contact us

Tel: 0300 068 6089 Email: redressconsult@decc.gsi.gov.uk Post: Institutional Frameworks team

Department of Energy and Climate Change

3 Whitehall Place

SW1A2AW

Ofgem consumer redress consultation document

Impact Assessment: Ofgem consumer redress consultation